Shipping policy
Shipping Policy
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, processing may be delayed. We will notify you of any significant delays.
Shipping Rates & Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (if available)
- International Shipping: 7–21 business days (depending on destination)
Shipping charges are calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number so you can monitor your shipment.
Shipping Restrictions
We currently ship to selected countries and regions. If shipping is unavailable to your location, you will be notified during checkout.
Delays
Delivery times are estimates and may be affected by weather, customs clearance, carrier delays, or other unforeseen circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team at:
- Email: remedeandroot@proton.me